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A typical relay service conversation. A telecommunications relay service, also known as TRS, relay service, or IP-relay, or Web-based relay service, is an operator service that allows people who are deaf, hard of hearing, deafblind, or have a speech disorder to place calls to standard telephone users via a keyboard or assistive device.
In certain countries, there are systems in place so that a deaf person can communicate with a hearing person on an ordinary voice phone using a human relay operator. There are also "carry-over" services, enabling people who can hear but cannot speak ("hearing carry-over," a.k.a. "HCO"), or people who cannot hear but are able to speak ("voice ...
Similar to Voice Carry Over Telephone (VCO), The Internet Protocol (IP) Relay Service is used by Deaf or Hard of Hearing people can use the phone, but sometimes they cannot hear and don't understand voices on the phone. IP relay is accessible through the internet and allows the person to communicate by text.
A video relay service (VRS), also sometimes known as a video interpreting service (VIS), is a video telecommunication service that allows deaf, hard-of-hearing, and speech-impaired (D-HOH-SI) individuals to communicate over video telephones and similar technologies with hearing people in real-time, via a sign language interpreter.
VRI is distinct from Video Relay Service (VRS). Typically VRI is a contracted service used by organizations to help them communicate with Limited English Proficient or deaf and hard of hearing customers. VRS is principally a service provided to the deaf community, whereby a deaf person can contact the service, and use the interpreter to contact ...
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The service is available in Australia, Sweden, and in other nations on a trial basis. STS Relay on the PSTN (public switch telephone network) is available for those who need telephone call assistance because of a speech disability.
Working as a case worker, having to explain to a little seven year old girl in foster care her adoptive family changed their minds. Family didn’t even show up for the conversation. She had been ...