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LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. [1]It was first launched in 2002 [2] [3] and is currently developed and offered in a SaaS (software as a service) business model by Text.
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Tango is a third-party, [2] cross platform messaging application software for smartphones developed by TangoME, Inc. in 2009. The app is free and began as one of the first providers of video calls, texting, photo sharing, and games on a 3G network. [3] [4] [5] As of 2018, Tango has more than 400 million registered users.
LiveChat is the main product sold by the company. It is a live support software and help desk software used by companies to provide real-time communication with customers using different communication channels: online chat on the website and inside mobile applications, email, and social media (such as Facebook Messenger and Twitter).
The product was created as a web-based application in 2005 for accessing multiple chat platforms, [7] including Facebook Messenger, Google Talk, Yahoo! Messenger , and Skype chat. [ 8 ] It was developed by Pagebites, which is a subsidiary of Singularity IM, Inc. and required a subscriber's phone number to verify the users' account. [ 9 ]
In 2018, the company introduced Zendesk Suite, which combines social media, live-chat, email, and other communications into a single ticket system. [32] An enterprise version of the software-as-a-service product was released in 2018. [24] By that time, 40 percent of Zendesk's revenue was coming from larger companies. [24]
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