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Image source: Getty Images. Customer service quality -- a sign of deeper differences. Sirius XM's difficult cancellation process may result in a few more months of service payments from clients on ...
Per SiriusXM data cited in the lawsuit, it took subscribers an average of 11.5 minutes to cancel by phone and 30 minutes to cancel online. According to SiriusXM, many of the statistics cited in ...
James sued Sirius last December, saying the New York-based company's own data showed subscribers spent an average 11-1/2 minutes to cancel by phone and 30 minutes to cancel online.
Click Manage next to the plan you'd like to cancel. Click Cancel. At the bottom of the page, click Cancel My Billing. Select a reason for canceling from the drop-down menu. Click Cancel My Billing. Things to know when you change your AOL account to the free AOL plan:
Sign in to your AOL account. Once you've signed in to your account, go to our Contact Us page on AOL Help. If the account you're signed in to is eligible for chat support, "Chat with AOL Customer Care" will be displayed as a support option near the top of the page. Click Chat Now.
You must cancel all AOL services in order to stop billing. Some important things to keep in mind before canceling: • You must cancel your billing and convert to a free AOL account in order to cancel your paid account. • AOL reserves the right to charge and collect any taxes/fees, surcharges or costs incurred before your cancellation takes ...
The company also has a 70% equity interest in Sirius XM Canada, [2] an affiliate company that provides Sirius and XM service in Canada. On May 21, 2013, Sirius XM Holdings, Inc. was incorporated, [2] and in January 2020, SiriusXM reorganized their corporate structure, which made Sirius XM Radio Inc. a direct, wholly owned subsidiary of Sirius ...
In contrast to its high-quality broadcasts, Sirius/XM's customer service has drawn fire from some state governments. In October 2010, Richard Cordray, Ohio's Attorney General, began investigating complaints regarding Sirius XM's policies on billing, customer solicitation, and subscription renewals and cancellations.
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