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Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
Independent study is a form of education offered by many high schools, colleges, and other educational institutions. [1] It is sometimes referred to as directed study , and is an educational activity undertaken by an individual with little to no supervision. [ 2 ]
The independent study program at EMI consists of free courses offered to United States citizens in comprehensive emergency management techniques. [6] Course IS-1 is entitled "Emergency Manager: An Orientation to the Position" and provides background information on FEMA and the role of emergency managers in agency and volunteer organization ...
The intent of skills-based hiring is for applicants to demonstrate, independent of an academic degree the skills required to be successful on the job. It is also a mechanism by which employers may clearly and publicly advertise the expectations for the job – for example indicating they are looking for a particular set of skills at an appropriately communicated level of proficiency.
Professional development, also known as professional education, is learning that leads to or emphasizes education in a specific professional career field or builds practical job applicable skills emphasizing praxis in addition to the transferable skills and theoretical academic knowledge found in traditional liberal arts and pure sciences education.
Courses may be taken as electives. In some cases, a directed individual study may be: a professor-student rendition of a course that will not be offered again before a student graduates; the college or university department does not have an established course on the subject area; the student wishes to research an available course in more depth
A Bachelor of Independent Studies is an undergraduate academic degree. Its program of studies is unique to each student, and the individual curricula are largely determined by each student. It may focus in any field, and generally has two phases: a pre-thesis phase, in which the student takes courses or reading courses, and a thesis phase, in ...
The Gallatin School of Individualized Study (commonly referred to as Gallatin) is a liberal arts school within New York University. Students at Gallatin design an interdisciplinary concentration based on their specific interests and career goals.