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Nancy J. Friedman (born 1939/1940) [1] is an American customer service and telephone skills consultant. [2] She is also known as her business persona the "Telephone Doctor" [2] Nancy Friedman is founder and president of Telephone Doctor, a customer-service training company based in St. Louis, Missouri.
"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do ...
A poster in a WBAI broadcast booth which warns radio broadcasters against using the words. The seven dirty words are seven English language profanity words that American comedian George Carlin first listed in his 1972 "Seven Words You Can Never Say on Television" monologue. [1]
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Ahead, we share the phrases that you, as a parent or grandparent, might be saying that may be surprisingly detrimental. Plus, why these common statements may negatively impact your kids.
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The customer is always right; The darkest hour is just before the dawn; The Devil finds work for idle hands to do; The Devil looks after his own; The die is cast [27] The early bird catches the worm; The end justifies the means; The enemy of my enemy is my friend; The exception which proves the rule
So cellphones are banned on my set too, since Day 1. It’s forbidden. When you say cut, you don’t want someone going to his phone to look at his Facebook account.” ...