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  2. Municipal disinvestment - Wikipedia

    en.wikipedia.org/wiki/Municipal_disinvestment

    Planned shrinkage is a controversial public policy of the deliberate withdrawal of city services to blighted neighborhoods as a means of coping with dwindling tax revenues. [8] Planned shrinkage involves decreasing city services such as police patrols, garbage removal, street repairs, and fire protection from selected city neighborhoods.

  3. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

  4. Shrinkage (statistics) - Wikipedia

    en.wikipedia.org/wiki/Shrinkage_(statistics)

    In statistics, shrinkage is the reduction in the effects of sampling variation. In regression analysis , a fitted relationship appears to perform less well on a new data set than on the data set used for fitting. [ 1 ]

  5. Breakage (accounting) - Wikipedia

    en.wikipedia.org/wiki/Breakage_(accounting)

    A $10 calling card is charged at $1.05 per minute. After $9.45 is used, the remaining $.55 is not sufficient to make any call. Abandoned Accounts: Accounts or calling cards which are lost or abandoned while still retaining significant credit. This is the equivalent of the meaning of the term "Breakage" in the gift card context.

  6. Shrinkage - Wikipedia

    en.wikipedia.org/wiki/Shrinkage

    Shrinkage (accounting), loss of product inventory due to theft, damage, spoilage, etc. Shrinkage defect or shrinkage void, a casting defect caused by metal solidifying from the outside inward; Shrinkage (statistics), a technique to improve an estimator; Shrinkage (slang)

  7. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

  8. Call volume (telecommunications) - Wikipedia

    en.wikipedia.org/wiki/Call_volume...

    In telecommunications, call volume refers to the number of telephone calls made during a certain time period. Depending on context, the phrase may refer to either the number of calls made to a specific physical area or telephone number (such as an emergency service) or the number of calls made between two or more areas (e.g. cities).

  9. Shrinkage (accounting) - Wikipedia

    en.wikipedia.org/wiki/Shrinkage_(accounting)

    The prevention of this type of shrinkage is one reason for security guards, cameras and security tags. Other causes of shrinkage include: Administrative errors such as shipping errors, warehouse discrepancies, and misplaced goods; Cashier or price-check errors in the customer's favour; Damage in transit or in the store; Paperwork errors