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The report found that 8 in 10 calls to Florida's Medicaid call center were automatically disconnected from the phone system. When people managed to get through, there were long delays to reach ...
In 2010 Alorica acquired PRC, expanding its service offerings and establishing itself as the largest minority business enterprise (MBE) in the outsourced customer contact center industry in the U.S. [6] In August 2011 it was reported that PRC founder David Epstein has reentered the call center business with a company called C3. It is located in ...
Spanish-speaking Latino households trying to reach Florida's Medicaid call centers are facing hours of delays, new research shows, jeopardizing their ability to provide crucial information that ...
The Centers for Medicare & Medicaid Services (CMS) is a federal agency within the United States Department of Health and Human Services (HHS) that administers the Medicare program and works in partnership with state governments to administer Medicaid, the Children's Health Insurance Program (CHIP), and health insurance portability standards.
The Florida Department of Health [3] operates county health departments in all 67 of the state's counties. The agency employs more than 17,000 persons. It has worked on two-year-old immunizations, tobacco control, and statewide preparedness response efforts. The Florida Department of Health is responsible for public health, including: [4 ...
The nationwide re-evaluation of eligibility for enrollees in Medicaid — the government-backed health insurance program for people with low incomes or disabilities — went terribly wrong in ...
Executive branch agencies and departments nominally under the authority of the Governor include: [1] [2] Agency for Health Care Administration (AHCA); Florida Board of Governors
McManus added that the Centers for Medicare & Medicaid Services, which is part of the U.S. Department of Health and Human Services, approved DCF's redetermination plan based on the federal agency ...