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11 is a free-to-call single non-emergency number medical helpline operating in England, Scotland and Wales. The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; [1] in Scotland, NHS 24; [2] and in Wales, NHS 111 Wales.
NHS Direct Wales is a 24-hour telephone and internet health advice service provided by NHS Wales to enable people to obtain advice when use of the national emergency telephone number (999 or 112) does not seem to be appropriate but there is some degree of urgency; it also functions as a confidential advice service for some medical matters which a patient might be reluctant to discuss with ...
Two telephone helplines within the regular code space have only eight digits: 0800 11 11 for ChildLine and 0845 4647 for NHS Direct in Wales. The number 159 ('Call 159') has been introduced to give a standard number for calling banks, in an effort to reduce scams where people are tricked into calling someone pretending to be their bank. [56]
Figures published in October show the total number of all reported written complaints in the NHS in 2023/24 was 241,922, an increase of 5.4% compared with the 229,458 reported in the previous 12 ...
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The highest number of complaints (3,609) related to Cardiff and Vale University Health Board. The government response was that since 1999, the total number of staff working in the Welsh NHS had increased by a third. In 2015, there were 2,000 GPs working in the NHS in Wales, the highest number ever and an increase of 11% since 2003.
The remit of the Ombudsman was extended in 1973 to cover the National Health Service. In 1996, the Ombudsman was empowered to investigate complaints about clinical judgment. By law, complaints made to the Parliamentary Ombudsman about UK Government departments and other UK public organisations must be referred by a Member of Parliament (MP).
NHS Direct Wales / 111 Wales - a 24-hour telephone and internet health advice service provided by NHS Wales to enable people to obtain advice when use of the national emergency telephone number (999 or 112) does not seem to be appropriate but there is some degree of urgency.