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NICE acquired inContact for a reported $960 million allowing NICE to expand their customer services offering and integrate a cloud contact center, using a Contact Center as a Service (CCaaS) approach. Paul Jarman of inContact would continue as CEO to lead the inContact division once integrated into NICE. [14]
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This included the cloud-based customer service provider, inContact, based in Utah. The acquisition was the largest in the history of NICE and completely repositioned the company. According to Fortuneit allowed the company to focus more on mid-market, but also on large financial companies to integrate their existing product range. [ 9 ]
Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.
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When it comes to how they treat their customers, some companies follow Santa-like policies. Others are more like the Grinch. But which is which? Consumer Reports offers the skinny on how a number ...
Voxbone S.A. is a global communication as a service (CaaS) company that is a wholly owned subsidiary of Bandwidth, Inc., with offices in locations including Brussels, London, San Francisco, Austin, Simi Valley, Dublin, Singapore and Iași. Voxbone became a part of Bandwidth on November 2, 2020.
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