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File a complaint and a claim: Murray recommends that people file a complaint with Delta as well as filing for reimbursement. See the Help Center on Delta.com to file complaints. See the Help ...
Delta Air Lines customers who faced massive delays and cancellations at Detroit Metropolitan Airport and elsewhere after a July 19 global tech outage triggered all sorts of havoc for days must do ...
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
On-time performance is calculated differently for airlines than for Amtrak. A plane is considered on-time if it arrives within 15 minutes of the schedule. Amtrak uses a sliding scale, with trips under 250 miles (400 km) considered late if they are more than 10 minutes behind schedule, up to 30 minutes for trips over 551 miles (887 km) in length.
The United States Department of Transportation's Office of Aviation Consumer Protection opened an investigation into Delta Air Lines noting "continued widespread flight disruptions and reports of concerning customer service failures" while other carriers returned to normal levels of service. [34]
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The Delta Board Council represents the non-contract employees of Delta Air Lines to the company's executive management and the board of directors.. The council was formed in 1996, and currently comprises one representative from each of Delta's major employee operating units: Airport Customer Service, Inflight Service, Management and Administrative employees, Reservation Sales, and Technical ...
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