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SupportYourApp is a global company that outsources customer and technical support services for tech companies. [1] [2] The company offers support in various languages for industries such as SaaS, fintech, e-commerce, cybersecurity, hardware, healthcare, and software development.
Zendesk, Inc. is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before going public in 2014. [2]
Pulseway, previously Mobile PC Monitor, is a mobile-first IT management software designed and developed by MMSOFT Design Limited. [1] Pulseway’s solution is delivered in a software as a service (SaaS) model and remotely monitors and manages Windows, Linux, and OS X systems including any application using the monitoring API.
Zammad was founded by Martin Edenhofer, who was formerly involved in the development of OTRS. [4]The project asks for active participation in the development. [5] The source code is free software according to the AGPL-3.0-only license [6] and available via git.
Most commonly expected features for a product in this arena are present. Examples include reboot and reconnect, drag and drop file transfer, screen recording, safe mode support, multiple monitor, command line access, wake-on-LAN, VoIP, chat, and a custom toolbox for quick deployment of support tools.
Slack is a cloud-based team communication platform developed by Slack Technologies, which has been owned by Salesforce since 2020. Slack uses a freemium model.Slack is primarily offered as a business-to-business service, with its userbase being predominantly team-based businesses while its functionalities are focused primarily on business administration and communication.
Jira (/ ˈ dʒ iː r ə / JEE-rə) [4] is a software product developed by Atlassian that allows bug tracking, issue tracking and agile project management.Jira is used by a large number of clients and users globally for project, time, requirements, task, bug, change, code, test, release, sprint management.
Zope is a family of free and open-source web application servers written in Python, and their associated online community.Zope stands for "Z Object Publishing Environment", and was the first system using the now common object publishing methodology for the Web.