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We know that dealing with the loss of a loved one is very difficult. AOL has processes in place to request the closure of the deceased user's account, to request the suspension of billing and premium services, and in certain circumstances to request content of the account. We cannot provide passwords or other login details.
In the case of a joint account, you or the joint account holder, will simply need to remove the deceased’s name from the account. For all other cases, you will need to cancel the account.
To deactivate an X account, go to Help.Twitter.com and type in “How to contact X about a deceased family member’s account” in the search bar and follow the prompts.
You can delete your Amazon account by visiting the "Close Your Amazon Account" page and replying to the confirmation email within five days.
Visit your MyAccount page to cancel paid services and pay account balances. • If a username shares a payment method with another username on the same account, the username that doesn't have a unique payment method on file must be closed first, or a different payment method must be added to it before closing the other username. Close your ...
For both memorializing or removing a deceased users account, a verified user needs to submit a tangible document that shows proof of death of the user. [39] However, to fully remove an account, the user must be a close or direct family member to the deceased person, and show proof of credibility as well. [39]
If you're having issues sending and receiving emails for your AOL Mail account in a third-party email application, you may need to reauthenticate your account by removing and re-entering your password or removing and re-adding your AOL Mail account. Get the steps for common third-party email applications. Account Management · Dec 9, 2024
Requesting information from the account is a long and difficult process. The company also allows for "legacy contact," wherein the user can appoint someone to take over their account once they die. [15] The new policy also offers the option for the account to be permanently deleted upon death. [14]