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In November 1995, the company began to offer wireless service under the Sprint Spectrum brand in the Baltimore-Washington metropolitan area. [44] This was the first commercial Personal Communications Service (PCS) network in the United States. [44] Although the Sprint PCS service was CDMA, the original Washington-area network used GSM. [44]
During this period, Sprint was recognized 20 times for excellence in customer service by JD Power. In 2014, the ACSI recognized Sprint as the most improved US company in customer satisfaction over the previous six years among all 43 industries studied. [21] During his last two full calendar years as CEO, Sprint's total shareholder return ranked ...
On this date all retail, customer service, and all other company branding will switch to the T-Mobile brand. [65] T-Mobile has since made the majority of Sprint's website redirect to t-mobile.com; Sprint's coverage map and their account are the two main parts of their website left. [66] [67] [68]
Nextel Communications, Inc. was an American wireless service operator that merged with and ceased to exist as a subsidiary of Sprint Corporation, which would later be bought by T-Mobile US and folded into that company.
Billing was already showing the T-Mobile brand, and all retail, customer service, and all other company branding switched to the T-Mobile brand. T-Mobile and Sprint accounts were still managed by employees in separate systems and the company still offered Sprint branded SIM cards. New rate plans were also introduced as well for all new and ...
Reviewers love Consumer Cellular, specifically for its AARP benefits, customer service, and speedy delivery. US News & World Report gives it 4.1 stars , while The Senior List calls it one of the ...
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