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Emotional intelligence (EI), also known as emotional quotient (EQ), is the ability to perceive, use, understand, manage, and handle emotions.High emotional intelligence includes emotional recognition of emotions of the self and others, using emotional information to guide thinking and behavior, discerning between and labeling of different feelings, and adjusting emotions to adapt to environments.
Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [1] "
Knowing how to suppress and manage one's own feelings is known as emotional intelligence. The ability to control one's emotions and to be able to do this at a high level guarantees one's own ability to serve those in need. Emotional intelligence is performed while performing emotional labor, and without one the other can not be there. [37]
neuroticism or low emotional stability (moody/nervous vs. relaxed/calm) [2] The Big Five traits did not arise from studying an existing theory of personality, but rather, they were an empirical finding in early lexical studies that English personality-descriptive adjectives clustered together under factor analysis into five unique factors.
In other words, emotional intelligence tends to predict job performance for emotional jobs only. A more recent study suggests that EI is not necessarily a universally positive trait. [ 29 ] They found a negative correlation between EI and managerial work demands; while under low levels of managerial work demands, they found a negative ...
Job satisfaction, employee satisfaction or work satisfaction is a measure of workers' contentment with their job, whether they like the job or individual aspects or facets of jobs, such as nature of work or supervision. [1] Job satisfaction can be measured in cognitive (evaluative), affective (or emotional), and behavioral components. [2]
The emotional quotient is commonly referred to in the field of psychology as emotional intelligence [6] (also known as emotional competence or emotional skills). IQ reflects a person's cognitive and observational abilities and how quickly they can use reasoning to solve problems.
The Four cornerstone model was developed by Ayman Sawaf and Robert Cooper in 1997. [5] [7] Multiple studies and research carried out in regards to emotional intelligence based on this model revealed a marginal qualitative difference between the public and private sector executives and expand on the usage of this model. [7]