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Many older deaf and hard of hearing Americans remember relying on their families, friends, or neighbors to make a simple phone call. Today, deaf and hard of hearing people are empowered by having more accessible telephone products and services, including hearing aid compatible phones.
More than 100 years after the invention of the telephone, deaf and hard of hearing people could finally make a telephone call to anyone. Today, TTY relay services, the original and now “traditional” relay service, can be reached by anyone by dialing 711 from a telephone or TTY.
For many deaf and hard of hearing individuals, VRS is closer to “functionally equivalent” telephone services than any other form of relay service. For ASL users, VRS conversations flow so much more smoothly, naturally, and faster than communicating by typing.
CTS appeals to people who are deaf, hard of hearing, or late-deafened (such as senior citizens) who communicate by speaking, who want to hear what the other person is saying as much as possible, but who may have difficulty understanding everything the other person says.
Today, deaf and hard of hearing individuals can choose from many different relay service providers and a wide range of relay services: TTY relay services, the original and now traditional relay service, which can be reached by anyone by dialing 711 from a telephone or TTY 1.
For example, Internet access would allow for calls through Video Relay Services (VRS) that would enable deaf and hard of hearing people to telecommute, build a business from the home, and conduct phone interviews.
The NAD is the nation's premier civil rights organization of, by, and for deaf and hard-of-hearing individuals in the United States of America.
Resources. This page provides a wide range of information for deaf and hard of hearing people, their families, and friends. This page is also helpful for employers, businesses, and government agencies who need to provide equal opportunity and equal access for Deaf, DeafBlind, DeafDisabled, Hard of Hearing, orLate Deafened people.
If you are deaf or hard of hearing, and text-to-911 is not available, use telecommunications relay services, if possible. The NAD encourages deaf and hard of hearing consumers to reach out to their local emergency call center to advocate that they deploy text-to-911 capability.
NOTE: The NAD Headquarters is closed to the public. If you need to meet with someone at the NAD, please email nad.info@nad.org to schedule a video call appointment. At this time, we are not able to meet in person, for everyone’s safety.