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Central Arkansas Water’s Outage Map allows you to easily view outages and updates near your area. Don’t forget to sign up for SMS text alerts to receive timely updates as a resource to help you stay informed about your service. Can’t find your area?
Welcome to Central Arkansas Water's online account management system. Create an account to enjoy the convenience of accessing and managing your account 24/7/365, or simply make a one-time payment. Still receiving a paper bill? Click GO PAPERLESS to receive instant monthly savings on your account!
Central Arkansas Water has partnered with Promise to offer customers an easy and convenient way to set up no-fee payment plans for past-due water and sewer charges. All CAW residents and businesses that owe $50 or more on their CAW water bill are eligible for the program.
We are committed to providing quality service to our customers in ways that are helpful, caring, and responsive. Our customers include not only the water customers but those fellow employees with needs supplied by this department.
New Service. To establish water service at a location that has not had service previously, contact the New Service Section at Central Arkansas Water (CAW). The length of time required to get a new construction service varies according to the time of year and which permits are involved.
CAW's Water Quality department supports public health by ensuring high-quality potable water meets all federal and state regulations. The department is responsible for monitoring water quality from our two source water reservoirs and compliance for five systems within CAW's service area.
Central Arkansas Water is a metropolitan water system that serves almost 500,000 Arkansans in eight counties. We have 125,000 residential, commercial, industrial, and master-metered customers in Pulaski, Saline, and Grant counties.
Call the Central Arkansas Water laboratory at 501-223-1574 with all water quality problems except discolored water. Laboratory personnel will help you investigate the problem. If you are experiencing discolored water, call the Distribution Department’s dispatch center at 501-223-1550.
If you are a current Central Arkansas Water customer, please register your online account or log-in using your existing web account for assistance.
Central Arkansas Water. Please, Note: This Schedule of Rates is effective for water billed on or after January 1, 2024, for Inside- and Outside-city customers. For more information, contact us to speak with a Customer Service Representative at (501) 372-5161, or (855) 742-0309.