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  2. I-message - Wikipedia

    en.wikipedia.org/wiki/I-message

    In interpersonal communication, an I-message or I-statement is an assertion about the feelings, beliefs, values, etc. of the person speaking, generally expressed as a sentence beginning with the word I, and is contrasted with a "you-message" or "you-statement", which often begins with the word you and focuses on the person spoken to.

  3. Assertiveness - Wikipedia

    en.wikipedia.org/wiki/Assertiveness

    Assertiveness is the quality of being self-assured and confident without being aggressive to defend a right point of view or a relevant statement. In the field of psychology and psychotherapy , it is a skill that can be learned and a mode of communication.

  4. Johari window - Wikipedia

    en.wikipedia.org/wiki/Johari_window

    Johari window. The Johari window is a technique [1] designed to help people better understand their relationship with themselves and others. It was created by psychologists Joseph Luft (1916–2014) and Harrington Ingham (1916–1995) in 1955, and is used primarily in self-help groups and corporate settings as a heuristic exercise.

  5. Behavioral communication - Wikipedia

    en.wikipedia.org/wiki/Behavioral_communication

    Individuals engaging in assertive communication convey open and receptive body language with upright posture and relaxed movements. [6] Assertive communicators have a clear tone of voice and make appropriate eye contact. [6] Assertive communicators typically feel more confident and self-respecting while engaging in this type of communication. [7]

  6. Thomas–Kilmann Conflict Mode Instrument - Wikipedia

    en.wikipedia.org/wiki/Thomas–Kilmann_Conflict...

    Examples include situations where mutual agreement is more important than individual victories or when progress requires both parties to compromise on their initial positions. Avoiding Style: The avoiding style features low assertiveness and low cooperativeness, as individuals seek to evade conflict rather than confront it. This approach is ...

  7. AOL Mail

    mail.aol.com

    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

  8. Active listening - Wikipedia

    en.wikipedia.org/wiki/Active_listening

    [4] [5] It may also be referred to as reflective listening. [3] Active listening encloses the communication attribute characterized by paying attention to a speaker for better comprehension, both in word and emotion. It is the opposite of passive listening, where a listener may be distracted or note critical points to develop a response.

  9. Speech act - Wikipedia

    en.wikipedia.org/wiki/Speech_act

    For much of the history of the positivist philosophy of language, language was viewed primarily as a way of making factual assertions, and the other uses of language tended to be ignored, as Austin states at the beginning of Lecture 1, "It was for too long the assumption of philosophers that the business of a 'statement' can only be to 'describe' some state of affairs, or to 'state some fact ...