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Etraveli lists GoToGate as its most successful brand and foresees it remaining the most successful subsidiary of Etraveli. [27] GoToGate has been subject to frequent controversy and criticism, often targeting its poor customer service despite boasting "unbeatable low prices".
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Booking Holdings Inc. is an American travel technology company incorporated under Delaware General Corporation Law and based in Norwalk, Connecticut, that owns and operates several travel fare aggregators and travel fare metasearch engines including namesake and flagship Booking.com, Priceline.com, Agoda, Kayak, Cheapflights, Rentalcars.com, Momondo, and OpenTable.
Gategroup is a Swiss company providing services to the travel industry, including catering, onboard retail, food service provisioning, and food logistics. It serves as the parent company for four core brands, [1] and is a supplier to many major airlines. Its head office is in Glattbrugg, Switzerland, near Zurich Airport. [2]
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Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...