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Since launch, the site has generated more than $33 million for local stores. In 2023, Bookshop.org replaced IndieBound as the American Booksellers Association's official platform for supporting independent, local bookstores when linking to books online. [4] As of 2023, Bookshop.org's booksales were about 1% of Amazon's, according to Hunter. [2]
In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours.
In June 2014, the company, in conjunction with Hachette Book Group USA and Perseus Books Group, announced that Hachette would buy Perseus, and then sell that company's client services businesses to Ingram, with financial details undisclosed. [5] On April 4, 2016, John Ingram stepped down as CEO, and was succeeded by Shawn Morin. [6]