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Intrado is reorganized in five main segments: Cloud Collaboration, [5] Life and Safety (including 911 operations), Enterprise Communications, Digital Media (including streaming operations), and Health and Wellness (including healthcare claims and customer support) in 2019. [6]
In 2005, Wesco acquired the Carlton-Bates Company, a provider of original equipment products and supply solutions [buzzword] to industrial customers. [4] In the same year, Forbes magazine named Wesco as one of their 400 Best Big Companies, an honor which was received again in 2006, 2007, and 2009.
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.