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[119] [120] In future versions of the MYmta app, the MTA planned to integrate the eTix functionality, as well as make it easier for Access-A-Ride customers to view when their vehicle will arrive at a certain point. [121] In October 2020, the MTA unveiled a new digital map providing real-time arrival estimates and service updates.
[167] [168] With the addition of unlimited-ride MetroCards in 1998, the New York City Transit system was the last major transit system in the United States with the exception of BART in San Francisco to introduce passes for unlimited bus and rapid transit travel. [169] Unlimited-ride MetroCards are available for 7-day and 30-day periods. [170]
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As part of the 2018 MTA Action Plan, the MTA would improve the Access-A-Ride interface to make the ride-hailing, vehicle scheduling, and traveling processes easier. [35]: 42 During the COVID-19 pandemic, there was an increase in the reports of AAR trips that were canceled, in part because of traffic congestion and a shortage of drivers. [144]
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Guide-A-Ride is the bus stop information display for MTA Regional Bus Operations of New York City. It is a rectangular box attached to the bus stop pole that displays a route map and a schedule . Originally designed for MTA New York City Transit operations, it is also used for routes of the MTA Bus Company that were formerly privately operated.