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mygov.scot is a Scottish Government public sector information website. The site has been created to provide a single point of access to central government services in a way that is “easy to find and simple to use.”. [1]
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Public bodies of the Scottish Government (Scottish Gaelic: Buidhnean Poblach Riaghaltas na h-Alba) are organisations that are funded by the Scottish Government. They form a tightly meshed network of executive and advisory non-departmental public bodies (" quangoes "); tribunals ; and nationalised industries .
The intention was that they would take responsibility for, and bring a new, more customer-focused approach to, individual executive (service delivery) functions within government. This would leave their parent departments to concentrate on policy development, although this boundary can be very blurred.
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.