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2. Omnichannel - Wikipedia

   en.wikipedia.org/wiki/Omnichannel

   Omnichannel is a neologism describing a business strategy. According to Frost & Sullivan , omnichannel is defined as "seamless and effortless, high-quality customer experiences that occur within and between contact channels".

3. List of SIP software - Wikipedia

   en.wikipedia.org/wiki/List_of_SIP_software

   Sterlite Technologies Neox IPPBX, IMS - ISC, Dial Center - OmniChannel Call Center, IVR products; Sun Microsystems Sun GlassFish Communication Server; Tadiran Telecom Coral Ipx family and Aeonix softswitch; Tandberg Video Communication Server - SIP application server, media server and H.323 gateway

4. The Benefits of VoIP Phone Systems - AOL

   www.aol.com/benefits-voip-phone-systems...

   It also has several low-code and no-code omnichannel communication options. Ooma Office: Since 2003, Ooma has offered user-friendly VoIP services. Plans include a virtual receptionist, ring groups ...

5. Interactive Intelligence - Wikipedia

   en.wikipedia.org/wiki/Interactive_Intelligence

   PureCloud is a contact center as a service (CCaaS) cloud platform that manages customer communication with comprehensive features. [1] PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite. [2] PureEngage is an omnichannel customer engagement for large organizations. [3]

6. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software.

7. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...

8. 3CX - Wikipedia

   en.wikipedia.org/wiki/3CX

   3CX, Inc., is a software development company and developer of the 3CX Phone System. The 3CX Phone System is a software private branch exchange based on the SIP (Session Initiation Protocol) standard to allow calls via the public switched telephone network (PSTN) or via Voice over Internet Protocol (VoIP) services.

9. Klaviyo (KVYO) Q4 2024 Earnings Call Transcript - AOL

   www.aol.com/finance/klaviyo-kvyo-q4-2024...

   KVYO earnings call for the period ending December 31, 2024. ... to data with the powerful Klaviyo data platform is a core differentiator and the backbone of our vertically integrated omnichannel ...