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Omnichannel is a neologism describing a business strategy. According to Frost & Sullivan , omnichannel is defined as "seamless and effortless, high-quality customer experiences that occur within and between contact channels".
Lifesize was a video and audio telecommunications company in the United States which provided high definition videoconferencing endpoints and accessories, touchscreen conference room phones, a cloud-based video collaboration platform, and omnichannel contact center solutions under their CxEngage [2] product line.
Omnichannel solutions may operate where orders are not grouped into waves, as is common in pick operations. Instead, customer orders or product demand is entered into worker pick lists as soon as they are initiated for processing at the distribution center , which promotes both fulfillment flexibility and processing speed. [ 4 ]
PureCloud is a contact center as a service (CCaaS) cloud platform that manages customer communication with comprehensive features. [1] PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite. [2] PureEngage is an omnichannel customer engagement for large organizations. [3]
The flagship Noble Enterprise Solution suite consisted of hardware and software components for computer telephony and contact center management applications. Noble Systems provided products for predictive dialing, ACD, blended communications, custom scripting, on-screen reporting, agent monitoring, and resource management.
Sterlite Technologies Neox IPPBX, IMS - ISC, Dial Center - OmniChannel Call Center, IVR products; Sun Microsystems Sun GlassFish Communication Server; Tadiran Telecom Coral Ipx family and Aeonix softswitch; Tandberg Video Communication Server - SIP application server, media server and H.323 gateway
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