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An online owner publication, Lexus Magazine, [239] features automotive and lifestyle articles and is published online monthly [240] and on a mobile site. [241] Since 2002, Lexus has scored consecutive top ratings in the Auto Express [242] [243] [244] and 76,000-respondent Top Gear customer satisfaction surveys in the UK. [245]
In 2009, during the great recession, AutoNation announced a newly formed AutoNation Payment Protection program, promising that the dealership will buy back any car at market value, should the owner lose their job. [20] By 2011, AutoNation was the first auto retailer in the U.S. to sell a total of 8 million vehicles. [21]
Penske Motor Group is an El Monte, California, U.S.–based, subsidiary of Penske Corporation, managed by Gregory Penske.The group operates three automobile dealerships in California: Longo Toyota and Longo Lexus in the Greater Los Angeles Area and Lexus of Stevens Creek in the San Francisco Bay Area.
In 2003, Ward's Dealer Business, a publication of PRIMEDIA’s Ward's Communications, presented Herb Chambers Companies with the Ward's Dealer of the Year award "for honesty, exemplary customer service and employee care". [27] Also in 2003, J.D. Power and Associates awarded 7 of the Herb Chambers dealerships with the Certified Retailer award. [28]
In that year, Toyota Motor Kyushu launched the sixth-generation Lexus ES [22] and discontinued HS production for the United States due to low sales. [15] In 2014, the Lexus NX was put into production by the company. [11] In 2015, it launched the fourth-generation Lexus RX. In 2018, the seventh-generation Lexus ES [23] and the UX. [24]
TMS oversees the sales of Toyota and Lexus products in 49 states through a network of over 1,200 Toyota dealers (of whom more than 900 also previously sold Scion vehicles) and over 200 Lexus dealers. California has the greatest number of Toyota dealerships of any other state at 172 dealerships.
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The ES was Lexus's only front-wheel drive vehicle until 1998, when the related RX was introduced, and the sedan occupied the entry-level luxury car segment of the Lexus lineup in North America and other regions until the debut of the IS in 1999. The ES name stands for "Executive Sedan". [5] However, some Lexus importers use the name, "Elegant ...
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