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Anyone jonesing for a quick fast-food meal would do well to reconsider Burger King, KFC and McDonald's, according to s new survey. Each chain ranked in the top three of worse fast food restaurants ...
Customer satisfaction (ACSI) scores are released monthly throughout each calendar year. ACSI data is used by researchers, [ 1 ] corporations, [ 2 ] [ 3 ] government agencies, [ 4 ] market analysts and investors, [ 5 ] industry trade associations, and consumers.
JoAnn Oliver of Jackson, Georgia is being praised for her honesty after finding $543.10 in her KFC sandwich order and returning it to the store. KFC Customer Praised for Returning $543 She Found ...
For B2B customer satisfaction surveys, where there is a small customer base, a high response rate to the survey is desirable. [34] The American Customer Satisfaction Index (2012) found that response rates for paper-based surveys were around 10% and the response rates for e-surveys (web, wap and e-mail) were averaging between 5% and 15% - which ...
Many customer satisfaction studies are intentionally or unintentionally only descriptive in nature because they give a snapshot in time of customer attitudes. If the study instrument is administered to groups of customers periodically, then a descriptive picture of customer satisfaction through time can be developed ("tracking" or cohort study ...
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Customer Satisfaction Management and Measurement: 1994: Customer and Employee satisfaction surveys, Loyalty Programs: Focuses on stakeholder researcher-employees, vendors, shoppers; Tracks employee satisfaction and stakeholder loyalty levels; MindTech Systems: 2001: Market research software, data fusion, CASS (computer aided survey systems)
A Californian KFC customer claims he discovered he was served a deep-fried rat after taking a bite into it. 25-year-old Devorise Dixon says he went into a Los Angeles-area KFC restaurant and ...