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Type your message and select Send. We’ll send your message to the member’s Messages inbox and their personal email address. You can choose to send a copy to your registered email address as well. Tip Sellers sometimes provide answers to commonly asked questions. If they have, we’ll show you this information before you contact the seller.
Select Contact us at the bottom of this page, choose what you need help with and we’ll get you to the right agent. You can also get in touch with us by searching for the eBay Help article that deals with your issue.
If you can't find a solution to your question, select Other, then select Contact the seller. Type your question for the seller. Select Send a copy to my email address if you'd like to receive a copy of the message. Select Send message.
Send viruses, malicious code, or software through our messaging service. This applies to all messages sent on the eBay platform, including My Messages and Best Offer, and all types of content posted on eBay by users, including listings, feedback, and reviews.
How to send a custom offer: Open My eBay: Messages; Find the message from the buyer and select Reply with offer. Change the offer price to the amount you and the buyer have discussed. The offer can be higher or lower than the price of the item.
How to contact a buyer through Email. For privacy reasons, eBay is no longer displaying personal email addresses. However, you can still contact the buyer through email using their "Buyer Alias Email Address" which you can find in the View order details page.
If you're an eBay Store seller, you can easily create and send email campaigns to subscribers, followers, and past customers who've signed up to receive newsletters from your store. You can use the newsletter to welcome your customers, and let them know about new listings.
You can choose to receive notifications via the eBay app, emails to your registered email address, or SMS/text messages. Turning on eBay app notifications Here’s how to turn on notifications to stay up-to-date with all your eBay activity:
When you add the Best Offer option to your eBay listings, you’re inviting buyers to negotiate with you. After a buyer makes an offer, you can choose to accept, decline, or make a counteroffer. If you want to encourage buyers interested in your items to make a purchase, you can also send them offers.
If you're an eBay Store seller, you can easily create and send email campaigns to subscribers, followers, and past customers who've signed up to receive newsletters from your Store. You can use the newsletter to welcome your customers, and let them know about new listings.