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The Harvard sentences, or Harvard lines, [1] is a collection of 720 sample phrases, divided into lists of 10, used for standardized testing of Voice over IP, cellular, and other telephone systems.
Phreaking began in the 1960s when it was discovered that certain whistles could replicate the 2600 Hz pitch used in phone signalling systems in the United States. [3] Phone phreaks experimented with dialing around the telephone network to understand how the phone system worked, engaging in activities such as listening to the pattern of tones to figure out how calls were routed, reading obscure ...
The approach allows live agents to have more time to deal with complex interactions. When an IVR system answers multiple phone numbers, the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
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