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Afiniti Ltd., also called Afiniti, [3] is an American multinational data and software company. Founded in 2005, Afiniti is focused on developing artificial intelligence for use in customer call centers. [2] Afiniti is a unicorn company with a valuation of $1.6 billion in 2017. [2] [4]
Lifesize was a video and audio telecommunications company in the United States which provided high definition videoconferencing endpoints and accessories, touchscreen conference room phones, a cloud-based video collaboration platform, and omnichannel contact center solutions under their CxEngage [2] product line.
As a 50:50 Joint Venture (JV) between Tata Consultancy Services and Housing Development Finance Corporation Ltd. (HDFC), the company started operations in November 2001. In July 2004, TCS divested its 50% stake, which was purchased by Barclays Bank Plc, one of Intelenet's biggest clients. By 2006, Intelenet had grown to over 5,000 people with ...
Its mobile-first, modular cloud platform includes point of sale (POS), order management (OMS), inventory, store fulfillment, clienteling, and native consumer app solutions. The company was founded in 2015 by Stephan Schambach , who also founded Intershop Communications and Demandware , which was acquired by Salesforce in 2016 for US$2.8 billion.
In October 2018, it acquired Dimelo, a Paris-based OmniChannel contact center provider. [36] In January 2019, it acquired Connect First, a Boulder, Colorado-based outbound and blended customer engagement provider. [37] In December 2020, it purchased DeepAffects, which specializes in intelligence-assisted speech recognition. [38]
Mxi Technologies Ltd 2016 [16] Integrated and intelligent maintenance management software: Canada 5 mplsystems Limited 2017 [17] Omni-channel contact centre and customer engagement software United Kingdom 6 Field Service Management Limited 2017 Field Service Management: United Kingdom 7 WorkWave LLC 2017 [18] Service management: United States 8
KANA Software, Inc. is a wholly owned subsidiary of Verint Systems (NASDAQ: VRNT) and provides on-premises and cloud computing hosted customer relationship management software products to many of the Fortune 500, mid-market businesses and government agencies.
In October 2011, Noble Systems acquired Open Wave, a Workforce Management (WFM) software and solutions specialist. [3] In March 2018, Noble Systems acquired FidoTrack, a provider of Cloud Gamification software and services for call centers. [4] In 2021, the company merged with Aspect Software to form Alvaria. [5]
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