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Tata Business Support Services Ltd (Tata BSS) is a wholly owned subsidiary of Tata Sons, providing outsourced contact center services to large telecommunications operators, Internet service providers, DTH service providers, and online travel agencies amongst other domestic (Indian) and international clients.
As a 50:50 Joint Venture (JV) between Tata Consultancy Services and Housing Development Finance Corporation Ltd. (HDFC), the company started operations in November 2001. In July 2004, TCS divested its 50% stake, which was purchased by Barclays Bank Plc, one of Intelenet's biggest clients. By 2006, Intelenet had grown to over 5,000 people with ...
Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020) Conduent: 2017 31,000 (2021) US$4.140 billion (2021) 22 countries (2021)
CustomerXPs was founded in 2006 by Rivi Varghese, Aditya Lal, Balaji Suryanarayana and Sandhya V. [7] The company launched Clari5 is launched in 2012 [8] and a year later received funding of $4 million from JAFCO Asia. [9]
In May 2013, the company acquired Angel.com, a provider of cloud-based contact center solutions, from parent company MicroStrategy, for $110 million. [18] In March 2014, the company acquired Solariat, a developer of software to measure and manage social media engagements for customers. [19]
PureCloud is a contact center as a service (CCaaS) cloud platform that manages customer communication with comprehensive features. [1] PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite. [2] PureEngage is an omnichannel customer engagement for large organizations. [3]
Firstsource Solutions Limited is an Indian business process management company headquartered in Mumbai, India.It is owned by RP-Sanjiv Goenka Group. [4]Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors.
Persistent's Pingala-Aryabhata campus in Pune. Persistent Systems was founded in 1990 by Anand Deshpande, a former Hewlett-Packard employee, with an investment of $21,000. In 2000, Intel Capital invested $1 million in the company for a 3.5% stake. [4]