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Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
Learn about the definition, scope and skills of customer support, a range of services to assist customers in using a product. Find out how to offer web-based assistance via phone, email, chat and other tools.
A job description is a written narrative that describes the tasks, duties, and responsibilities of a position. It may also specify the qualifications, skills, working conditions, and salary range of the job. Learn how job descriptions are developed, used, and managed in organizations.
A receptionist is an employee who takes office or administrative support position, such as greeting visitors, answering calls, and performing other tasks. Learn about the responsibilities, opportunities, and evolution of receptionists in different industries and settings.
A customer engineer is a worker who provides service to customers who have signed a contract with the company. Learn about the origin, role and examples of customer engineers in different industries such as IBM, NCR and telecommunications.
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