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Xfinity Voice (formerly Comcast Digital Voice) is a Voice Over IP cable telephony service that was launched in 2005 in some markets, [75] and to all of Comcast's markets in 2006. Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around in late 2007. [76]
Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
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Comcast Business is a subsidiary of Comcast, which, through several iterations, has handled the sales, marketing, and delivery of internet, phone, and cable television to businesses (in contrast, consumer services are primarily offered under the Xfinity brand).
Comcast, the largest cable operator in the U.S., said personal data for approximately 35.9 million customers of its Xfinity services may have been illegally accessed by hackers in a security ...
Wheeler's appointment in May 2013 was widely praised by the cable industry. [34] Some raised concerns about Wheeler's previous work as the head of the main U.S. cable lobby, [35] the National Cable & Telecommunications Association. Comcast donated $110,000, and Time Warner paid $22,000 for a fundraiser benefitting Mignon Clyburn, an FCC officer ...
The consumer protection and customer service is ensured through Section 8. To suggest change in the treatment of such public, Section 632 of the Communications Act of 1934 had been amended. Firstly, the franchising authority was to establish and enforce customer service requirements of the cable operator.