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The Maslach Burnout Inventory (MBI) is a psychological assessment instrument comprising 22 symptom items pertaining to occupational burnout. [1] The original form of the MBI was developed by Christina Maslach and Susan E. Jackson with the goal of assessing an individual's experience of burnout. [ 2 ]
Christina Maslach (born January 21, 1946) [1] is an American social psychologist and professor emerita of psychology at the University of California, Berkeley, [2] known for her research on occupational burnout. [3] She is a co-author of the Maslach Burnout Inventory [4] and Areas of Worklife Survey. [5]
There are two schools of thought with regard to the definition of work engagement. On the one hand Maslach and Leiter assume that a continuum exists with burnout and engagement as two opposite poles. [3] The second school of thought operationalizes engagement in its own right as the positive antithesis of burnout. [4]
Susan E. Jackson is an American researcher in the fields of managing for environmental sustainability, strategic human resource management, occupational burnout, and work team diversity. [1] She was the co-author of the Maslach Burnout Inventory in 1981, [ 2 ] the primary diagnostic instrument for the condition of occupational burnout.
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Consistent with Maslach's conceptualization, the MBI operationalizes burnout as a three-dimensional syndrome consisting of emotional exhaustion, depersonalization (an unfeeling and impersonal response toward recipients of one's service, care, treatment, or instruction), [a] and reduced personal accomplishment.