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2. Comparison of issue-tracking systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_issue...

   Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.

3. Issue tracking system - Wikipedia

   en.wikipedia.org/wiki/Issue_tracking_system

   An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...

4. Request Tracker - Wikipedia

   en.wikipedia.org/wiki/Request_Tracker

   The email system includes support for auto-responses, attachments, and full customization of all the rules which govern email. Emails are stored in RT as correspondence on a ticket, and the software can make a distinction between public replies and private comments to show them as appropriate.

5. Help desk software - Wikipedia

   en.wikipedia.org/wiki/Help_desk_software

   Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

6. Jira (software) - Wikipedia

   en.wikipedia.org/wiki/Jira_(software)

   Jira (/ ˈ dʒ iː r ə / JEE-rə) [4] is a software product developed by Atlassian that allows bug tracking, issue tracking and agile project management.Jira is used by a large number of clients and users globally for project, time, requirements, task, bug, change, code, test, release, sprint management.

7. List of collaborative software - Wikipedia

   en.wikipedia.org/wiki/List_of_collaborative_software

   Trac, has wiki, document management, ticket system and version control system; Traction TeamPage integrated action tracking, wiki, live status, notification, and streams organized by person, task, project, and shared permissioned space. web2project, a dotproject fork with active current development and some innovations: subprojects, etc.