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Screen pop is a call centre term that refers to the feature of a computer telephony integration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering a customer's call. [citation needed] For inbound calls, the data displayed typically contains call information such as: Caller ID ...
Caller ID spoofing is the practice of causing the telephone network to display a number on the recipient's caller ID display that is different than that of the actual originating station. [45] Many telephone services, such as ISDN PRI based PBX installations, and voice over IP services, permit the caller to configure customized caller ID ...
On Windows, TAPI support was almost universal in telephony hardware such as voice modems (both internal and external) and computer expansion boards such as Dialogic telephony cards. The only notable exception who never natively supported TAPI was the Avaya Communication Manager, which relied solely on the TSAPI interface for connectivity.
ANI is conceptually and technically different from caller ID service. [1] A caller's telephone number and line type are captured by ANI service even if caller ID blocking is activated. The destination telephone company switching office can relay the originating telephone number to ANI delivery services subscribers.
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Network Caller ID (NCID) is an open-source client/server network Caller ID (CID) package. [1] NCID consists of a server called ncidd (short for NCID daemon), a universal client called ncid, and multiple client output modules and gateways. The server, ncidd, monitors either a modem, device or gateway for the CID data.
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In the US, the caller's name, or CNAM information, is not sent during a call. Rather, the terminating carrier is responsible for providing the Caller ID information to its customer. The terminating carrier performs a database lookup using the caller's phone number to obtain the name information to display with Caller ID.