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Spiceworks is a professional network for the information technology (IT) industry that is headquartered in Austin, Texas. [ 1 ] [ 2 ] [ 3 ] The company was founded in January 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to build IT management software.
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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
Customer appointment management (CAM) is a type of appointment scheduling software targeted towards companies with large mobile workforces that automatically routes and schedules in-home service appointment arrivals. The software is delivered to businesses over the Internet using the software-as-a-service model.
Alfresco, an example of on-premises document management software An Example of on-premises software (MediaWiki). On-premises software (abbreviated to on-prem, and often written as "on-premise") [1] is installed and runs on computers on the premises of the person or organization using the software, rather than at a remote facility such as a server farm or cloud.
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A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.