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As of 2021, revenue of Indian BPO industry was estimated at US$ 38 billion. [2] Government of India has launched India BPO Promotion Scheme (IBPS) as part of Digital India initiative to encourage job creation in Tier-2 and Tier-3 cities. [3] [4] India's BPO Industry handles 56% of the world's business process outsourcing.
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India, China and the Philippines are major powerhouses in the industry. In 2017, in India the BPO industry generated US$30 billion in revenue according to the National Industry Association. [30] The BPO industry is a small segment of the total outsourcing industry in India. The BPO industry workforce in India is expected to shrink by 14% in 2021.
Firstsource Solutions Limited is an Indian business process management company headquartered in Mumbai, India.It is owned by RP-Sanjiv Goenka Group. [4]Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors.
Main article: Information technology in India TCS Office at SIPCOT, Siruseri Cyber Gateway Madhapur Hyderabad near Raheja Mindspace TCS at Voltas House, Jamshedpur Wipro headquarters at Sarjapura Road, Electronic City, Bengaluru This is a list of notable companies in the information technology sector based in India. Top Indian companies are listed in descending order of their market ...
Britain's Financial Services Authority examined standards in India in April 2005 and the Banking Code Standards Board audited eight India-based call centers in 2006, handling more than a million calls per month from the UK. the examinations did not extend to Africa-based call centers staffed by workers of Indian origin.
The technologically inclined services sector in India accounts for 40% of the country's GDP and 30% of export earnings as of 2006, while employing only 25% of its workforce, according to Sharma (2006). According to Gartner, the "Top Five Indian IT Services Providers" are Tata Consultancy Services, Infosys, Wipro, Tech Mahindra, and HCL ...
The company was started as Progeon Limited in April 2002 and is among the leading outsourcing companies in India according to NASSCOM. [3] It was started as a 74-26 joint venture between Infosys and Citibank Investments. In 2006, Infosys bought out Citibank's share at a price of ₹592 per share, Citibank having invested at ₹0.20 per share. [4]
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