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Customer equity is the total combined customer lifetime values of all of the company's customers. [ 1] It is calculated by multiplying the number of customers by the average value of each customer. Customer equity is important because it reflects the potential future revenue that a company can generate from its existing customer base.
Market research is an organized effort to gather information about target markets and customers.It involves understanding who they are and what they need. [ 1] It is an important component of business strategy [ 2] and a major factor in maintaining competitiveness. Market research helps to identify and analyze the needs of the market, the ...
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Voice of the customer. In marketing and quality management, the voice of the customer ( VOC) summarizes customers' expectations, preferences and aversions. A widely used form of customer's voice market research produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative ...
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
The binomial distribution is the PMF of k successes given n independent events each with a probability p of success. Mathematically, when α = k + 1 and β = n − k + 1, the beta distribution and the binomial distribution are related by [clarification needed] a factor of n + 1 :
Franz Joseph I on the invention of the phonograph. Recorded 1900. Franz Joseph I or Francis Joseph I ( German: Franz Joseph Karl [fʁants ˈjoːzɛf ˈkaʁl]; Hungarian: Ferenc József Károly [ˈfɛrɛnt͡s ˈjoːʒɛf ˈkaːroj]; 18 August 1830 – 21 November 1916) was Emperor of Austria, King of Hungary, and the ruler of the other states of ...
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