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Performance appraisal. A performance appraisal, also referred to as a performance review, performance evaluation, [ 1] (career) development discussion, [ 2] or employee appraisal, sometimes shortened to "PA", [ a] is a periodic and systematic process whereby the job performance of an employee is documented and evaluated.
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
e. Business performance management ( BPM) (also known as corporate performance management ( CPM) [ 2] enterprise performance management ( EPM ), [ 3][ 4] organizational performance management, or performance management) is a management approach which encompasses a set of processes and analytical tools to ensure that an organization's activities ...
Every year, FedEx Express recognizes its employees around the world who demonstrate outstanding service and community responsibility. In the U.S./Canada/Latin American region this year, more than ...
Customer experience. Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. [ 1][ 2][ 3]
Value proposition. In marketing, a company’s value proposition is the full mix of benefits or economic value which it promises to deliver to the current and future customers (i.e., a market segment) who will buy their products and/or services. [ 1][ 2] It is part of a company's overall marketing strategy which differentiates its brand and ...
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