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In response to the COVID-19 pandemic, NRF's educational arm, the NRF Foundation, offered its introductory training course, Retail Industry Fundamentals, for free. [47] This was done to support individuals applying for the almost 1 million jobs posted by U.S. retailers. [47] NRF compiled those positions on its website job board. [48]
In 2017, the NRF Foundation brought together dozens of retailers and nonprofits to launch the RISE Up (Retail Industry Skills and Education) training and credential program, designed to help people acquire the skills they need to land jobs in retail and advance into careers. [9] [10] [11] More than 37,650 RISE Up credentials were earned in 2022.
The NRF Foundation Gala is held each year during the NRF convention. This event raises money for foundation programming, dedicated to shaping retail's future, and honors the 25 individuals named to the foundation's annual “List of People Shaping Retail’s Future.” Many of those on the list also speak at Big Show. [15]
Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
Knowledge-Centered Service (KCS; previously known as Knowledge-Centered Support) is a service delivery method that focuses on knowledge as a key asset of the organization implementing it. Development began in 1992 by the Consortium for Service Innovation , [ 1 ] a non-profit alliance of service organizations.
UnifiedPOS or UPOS is a world wide vendor- and retailer-driven Open Standard's initiative under the National Retail Federation, Association of Retail Technology Standards (NRF-ARTS) to provide vendor-neutral software application interfaces for numerous (as of 2011, thirty-six) point of sale (POS) peripherals (POS printer, cash drawer, magnetic stripe reader, bar code scanner, line displays, etc.).
The ICPD is part of The Harris Foundation for Lifelong Learning (previously the Continuing Professional Development Foundation), [4] an educational non-profit charitable trust that has provided CPD since 1981, based in London, England. [5] The institute has corporate affiliates. [6] A Fellow of the institute can use the post-nominal FInstCPD ...
The foundation works with consultants to design the courses, typically university and college faculty members or subject experts. [ citation needed ] The consultants develop a blueprint for the course, then research open educational resources (OER) to supply the course with lectures, texts, and other resources.