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2. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [15]

3. Category : Customer relationship management software

   en.wikipedia.org/wiki/Category:Customer...

   For companies developing CRM applications, see Category:Customer relationship management software companies. Subcategories This category has the following 6 subcategories, out of 6 total.

4. Comparison of CRM systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_CRM_systems

   Pivotal CRM / Aptean CRM Aptean 6.6 January 2019 Proprietary.NET yes Windows MS SQL, Oracle 1996 Really Simple Systems / Spotler CRM Really Simple Systems 2016 2006 SaaS: VBScript, JavaScript, ASP yes Cloud Computing: MySQL: 2006 SageCRM: Sage Group: Sage CRM 2019 R1 February 2019 Proprietary or SaaS: ASP.NET, ASP yes Windows MS SQL, ORACLE ...

5. Oracle Advertising and Customer Experience (CX) - Wikipedia

   en.wikipedia.org/wiki/Oracle_Advertising_and...

   In February 2021, Service was updated with a new interface and data set. The application also added a digital customer service assistant. [30] A May 2022 update allowed Service to embed data from the Oracle Unity Customer Data Platform. [32] Products include: Field service: Oracle acquired TOA Technologies, a field service specialist, in 2014. [12]

6. List of embedded CRM systems - Wikipedia

   en.wikipedia.org/wiki/List_of_embedded_CRM_systems

   Service management, customer projects [3] Salesforce 2006 IQMS: IQMS: Included in base package SaaS: Public Cloud. On-premises. Campaign, Target group, Lead; Opportunity, Quote, Order; Customer Service Requests, Field Service; Customer, Contact, Partner, Activity, Pricing, Tax, Product Catalog [4] MS Outlook 1997 MS Dynamics 365 ERP with ...

7. The Benefits of VoIP Phone Systems - AOL

   www.aol.com/benefits-voip-phone-systems...

   Enhanced customer experiences: CRM, e-commerce, and point-of-sale integrations display client details on your screen before every call, allowing you to personalize greetings and record the details ...