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2. Service-level agreement - Wikipedia

   en.wikipedia.org/wiki/Service-level_agreement

   The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...

3. Service-level objective - Wikipedia

   en.wikipedia.org/wiki/Service-level_objective

   The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.

4. Operational-level agreement - Wikipedia

   en.wikipedia.org/wiki/Operational-level_agreement

   An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). [1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services.

5. Service level - Wikipedia

   en.wikipedia.org/wiki/Service_level

   The term "Service Level Agreement" (SLA) is frequently used for all aspects of a service level, but in more precise use one may distinguish: [4] Service Level Indicator (SLI): measures of service level, like availability (uptime); Service Level Objective (SLO): objectives based on these indicators, like 99.95% availability;

6. ITIL security management - Wikipedia

   en.wikipedia.org/wiki/ITIL_security_management

   Inferred aspects are privacy, anonymity and verifiability. The goal of security management comes in two parts: Security requirements defined in service level agreements (SLA) and other external requirements that are specified in underpinning contracts, legislation and possible internal or external imposed policies.

7. Statement of work - Wikipedia

   en.wikipedia.org/wiki/Statement_of_work

   The statement of work should be directly linked to deliverables shown in the CDRL form. This is done by having each CDRL entry include reference to the SOW paragraph(s) that produces or uses the item, and the SOW text should be clear where it is discussing a deliverable by using the title or parenthesizing the item number (for example, "[A-001]").

8. Software requirements specification - Wikipedia

   en.wikipedia.org/wiki/Software_requirements...

   A software requirements specification (SRS) is a description of a software system to be developed.It is modeled after the business requirements specification.The software requirements specification lays out functional and non-functional requirements, and it may include a set of use cases that describe user interactions that the software must provide to the user for perfect interaction.

9. Service integration and management - Wikipedia

   en.wikipedia.org/wiki/Service_integration_and...

   This BoK is available for free download from the Scopism website. [6] It is linked to the global SIAM training and certification scheme launched by EXIN, a Dutch certification organisation and Scopism. The SIAM Foundation BoK was then followed by the SIAM Professional BoK in 2017 and the associated SIAM Professional certification.