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The function of the Utility Billing Department is to provide the citizens of Lancaster with prompt and courteous customer service while maintaining an accurate and efficient water-billing system.
You can make a payment in person for your water bill at the Utility Billing office inside City Hall located at 211 N. Henry Street. Also available to customers is a utility bill drop off box located near the east entrance of City Hall.
Service Account Billing. Customers are billed monthly for water, sewer, stormwater, and refuse services. Payment is due no later than 20 days from the billing date. After day 20, a 10% penalty will be assessed on the current balance.
Lancaster Utility Billing, a division of Lancaster City Hall, offers convenient online payment options for real estate taxes, water bills, sewer bills, stormwater bills, and trash bills. Located at 211 N Henry St in Lancaster, Texas, the office accepts Visa credit card payments.
City of Lancaster Portal. Please complete the form below to start your payment. First 3 characters of the first or last name on your statement. Account Number (Please use only account numbers without dashes) Start Payment.
Welcome to the City of Lancaster Portal. All payments processed after 8:00 pm will be credited to the next business day. Balances not paid on or before the due date will be subject to a 10% penalty.
Cities spend billions each year to upgrade facilities and pipelines in both water and wastewater just to meet the demands of growing populations. To minimize future water problems and rising costs in the form of a utility bill, it is up to us to make more efficient use of this natural resource.
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