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One common example of a warm transfer is when a receptionist or virtual receptionist takes a call for the business and notifies the party attempting to be reached who the person is and the nature of their call. [2] Tepid transfer: This involves the call center operator dialing a number and transferring the caller on to the called number without ...
Call forwarding, or call diversion, is a telephony feature of all telephone switching systems which redirects a telephone call to another destination, which may be, for example, a mobile or another telephone number where the desired called party is available. Call forwarding was invented by Ernest J. Bonanno.
Mobile virtual network operators (MVNOs) in the United States lease wireless telephone and data service from the four major cellular carriers in the country—AT&T Mobility, Boost Mobile, T-Mobile US, and Verizon—and offer various levels of free and/or paid talk, text and data services to their customers.
Cramming is a form of fraud in which small charges are added to a bill by a third party without the subscriber's consent, approval, authorization or disclosure. These may be disguised as a tax, some other common fee or a bogus service, and may be several dollars or even just a few cents.
Sold spectrum licenses to Verizon Wireless and Eltopia Communications and became a Verizon Wireless MVNO. Fuego Wireless: LTE: Unknown: 2016: Sold network and spectrum licenses to AT&T and Infrastructure Networks [60] Golden State Cellular: CDMA2000: EV-DO: 0.018 [61] 2014: Acquired by Verizon Wireless. [62] Indigo Wireless: GSM, UMTS: EDGE ...
Xfinity Voice (formerly Comcast Digital Voice) is a Voice Over IP cable telephony service that was launched in 2005 in some markets, [75] and to all of Comcast's markets in 2006. Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around in late 2007. [76]
Local number portability (LNP) for fixed lines, and full mobile number portability (FMNP) for mobile phone lines, refers to the ability of a "customer of record" of an existing fixed-line or mobile telephone number assigned by a local exchange carrier (LEC) to reassign the number to another carrier ("service provider portability"), move it to another location ("geographic portability"), or ...
In 2014, Verizon Communications purchased the 45% owned by Vodafone, making Verizon Wireless a wholly owned subsidiary. A tote bag bearing the AirTouch logo. Verizon Wireless still maintains a call center in some of the buildings that used to house AirTouch Cellular's call center and administrative offices.