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As of November 2023, Southwest Airlines has scheduled flights to over 100 destinations [1] in 42 states, Puerto Rico, Mexico, Central America and the Caribbean, the newest being Syracuse, New York on November 14, 2021. However, service to the city ended in 2024. The airline has 15 focus cities and operates over 4,000 flights each day. [2]
It is Arizona's largest and busiest airport; among the largest commercial airports in the United States, PHX was the 14th-busiest airport in the United States and 33rd-busiest in the world in 2021. [5] The airport serves as a hub for American Airlines and a base for Frontier Airlines and Southwest Airlines.
Southwest Airlines was founded in 1966 by Herbert Kelleher and Rollin King, and incorporated as Air Southwest Co. in 1967.Three other airlines (Braniff, Trans-Texas Airways, and Continental Airlines) took legal action to try to prevent the company from its planned strategy of undercutting their prices by flying only within Texas and thus being exempt from regulation by the federal Civil ...
Southwest Airlines said Thursday that it plans to drop the open-boarding system it has used for more than 50 years and will start assigning passengers to seats, just like all the other big airlines.
A Southwest Airlines 737-800 waits at the gate as passengers head toward the terminal at Bellingham International Airport after a flight from Las Vegas in 2023.
US Airways was the leader in service complaints with 4.4 complaints per 100,000 customers. The US Airways rate of customer complaints was 7.5 times the rate of JetBlue (0.59 complaints per 100,000 customers) and 11 times the rate of Southwest Airlines (0.4 complaints per 100,000 customers). [58]
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