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Amazon Web Services, Inc. (AWS) is a subsidiary of Amazon that provides on-demand cloud computing platforms and APIs to individuals, companies, and governments, on a metered, pay-as-you-go basis. Clients will often use this in combination with autoscaling (a process that allows a client to use more computing in times of high application usage ...
Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software.
Content Guru is a cloud communications provider based in Bracknell, UK. [3] The company provides services in over 60 [4] countries [5] through its cloud Contact Centre, Storm. . These services are provided directly to customers and with partners such as Vodafone, Cinos [6] and Rakute
Amazon launches Amazon Elastic Compute Cloud (EC2), which forms a central part of Amazon.com's cloud-computing platform, Amazon Web Services (AWS), by allowing users to rent virtual computers on which to run their own computer applications. The service initially includes machines (instances) available for 10 cents an hour, and is available only ...
RingCentral began offering its MVP and Contact Center features to Amazon Web Services in February 2023. [30] RingSense, an AI platform, was launched in March 2023. [26] In April 2023, Vodafone Italy and RingCentral partnered to roll out Vodafone Business UC. In May 2023, Vodafone Portugal and RingCentral announced the Vodafone One Net ...
Gartner was the target of a federal lawsuit (filed May 29, 2009) from software vendor ZL Technologies challenging the "legitimacy" of Gartner's Magic Quadrant rating system. [7] Gartner filed a motion to dismiss by claiming First Amendment protection since it contends that its MQ reports contain "pure opinion", which legally means opinions that ...
Gartner, Inc. is an American technological research and consulting firm based in Stamford, Connecticut, that conducts research on technology and shares this research both through private consulting as well as executive programs and conferences.
Contact-center automation, CCA, the practice of having an integrated system that coordinates contacts between an organization and the public, is designed to reduce the repetitive and tedious parts of a contact center agent's job. Automation prevents this by having pre-recorded audio messages that help customers solve their problems.