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The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. [1] The term has more specific meaning in different industries. Types
If a salesperson is typing the order into the application, it is still considered a front office application even though the customer is not directly interacting with the software. [1] If the company uses different software to order the product from a manufacturer, it is considered a back office application. [2]
Front Office Appearance, short FOA, is a term typically used in human resources to describe the expected look of workers who are typically the first people encountered by customers (sales, secretaries, customer service) and thus need to make a first good impression on customers. The opposite is NFOA (No Front Office Appearance).
Financial services institutions can be divided into three sections: the front, the middle and the back office. The front office is composed of customer-facing employees such as sales personnel. The middle office is made up of the risk managers and the information technology managers who manage risk and maintain the information resources. [1]
Amazon's recent return-to-office mandate is a prime example of how these frustrations are coming to a head. CEO Andy Jassy's decision to require employees to work in the office full-time starting ...
The service blueprint is a technique originally used for service design, but has also found applications in diagnosing problems with operational efficiency.The technique was first described by G. Lynn Shostack, a bank executive, in the Harvard Business Review in 1984.
Goodbye, Toby. Hello, Holly. That's the main gist of the Season 4 finale of The Office, "Goodbye, Toby," which was so jam-packed with delightful storylines that it became a rare two-part episode ...
The front office is the "face" of the company and is all the resources of the company that are used to make sales and interact with customers and clients. The back office is all the resources of the company that are devoted to actually producing a product or service such as data entry, payroll, accounting and all the other labor that is not ...