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Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain.
Operations management studies both manufacturing and services. Queuing is an analytic method for determining waiting time when customers must wait in line to get service. The length of the queue and waiting time can be calculated based on the arrival rate, service rate, number of servers and type of lines.
John Swearingen: Operations Management - Characteristics of services - s. James A. Fitzsimmons, Mona J. Fitzsimmons: Service Management - Operations, Strategy, Information Technology - s. 02%20Nature.ppt; Russell Wolak, Stavros Kalafatis, Patricia Harris: An Investigation Into Four Characteristics of Services - s.
John Swearingen: Operations Management – Characteristics of services James A. Fitzsimmons, Mona J. Fitzsimmons: Service Management – Operations, Strategy, Information Technology Russell Wolak, Stavros Kalafatis, Patricia Harris: An Investigation Into Four Characteristics of Services
Throughout the 1980s and 1990s, the so-called unique characteristics of services dominated much of the literature. The four most commonly cited characteristics of services are: [21] Intangibility – services lack physical form; they do not interact with any of our senses in a conventional way, they cannot be touched or held.
Operations management is concerned with designing and controlling the production of goods and services, [1] ensuring that businesses are efficient in using resources to meet customer requirements. It is concerned with managing an entire production system that converts inputs (in the forms of raw materials , labor , consumers , and energy ) into ...
Every service system is both a service provider and a customer of multiple types of services. Because service systems are designed both in how they provision and consume services, services systems are often linked into a complex service value chain or value network where each link is a value proposition. Service systems may be nested inside of ...
Other key characteristics of services include perishability, intangibility and variability (or heterogeneity). [ 2 ] Although the notion of inseparability has become received wisdom in the marketing and services marketing literature over the past few decades, [ 3 ] more recent research has challenged inseparability as a distinguishing ...