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Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service. Music on hold is sometimes referred to as phone on hold, message on hold, on hold messaging, or hold music.
On-hold messaging is a service used by businesses and organizations of all sizes to deliver information to their callers waiting on hold or while they are being transferred. [1] Also called audio marketing, on-hold messaging is a specialist area of marketing and branding. It seeks to represent the personality of a business in the medium of audio.
Listening to hold music is a universally unenjoyable experience — that is, unless it takes place on Pizza Hut’s line. On Feb. 9, TikToker @noraeinhellll posted a video calling Pizza Hut to ...
Music on hold or on hold messaging may be played for the caller while the call is on hold, especially if the call has been placed to a customer service center. Alternatives to placing a caller on hold include virtual hold or virtual queuing solutions that allow scheduled or queue-based callbacks to be made to the caller.
On-hold music is to music as Velveeta is to cheese, but we never knew exactly why on-hold music sucks until Notebooks.com recently investigated. It found that the culprits for bad on-hold music ...
Buzz60 reporter Gillian Pensavalle realized that the hold music for the electronic toll collection system was pretty random, and she couldn't resist having some fun with it.
PHMG offers a range of audio branding products, specialising in music on hold and on-hold marketing. Core products include Brand Sound Track, Brand Sound, and Brand Sound Pro. Additional services for use across multiple platforms include brand playlists, voice for video, multi-language productions, system support and sonic identity development.
And, our personal tip: Embrace your on-hold time – call when you have a gap in your schedule, put the phone on speaker, and flip on the TV while you wait.
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