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  2. Hello IRS? How billions of dollars changed calling the tax ...

    www.aol.com/finance/hello-irs-billions-dollars...

    But the real headline grabber was the change in the IRS call waiting time, which was "cut to 3 minutes from 27 minutes," Yellen said. ... and then patched us back to the main IRS phone line with ...

  3. IRS says beats US tax filing season service goals, needs ...

    www.aol.com/news/irs-says-beats-us-tax-090423078...

    BY THE NUMBERS: The IRS said it has cut its average call wait time on its main taxpayer helpline to three minutes, down from four minutes last year and 28 minutes in 2022, before it received the ...

  4. IRS adds extra resources to help process returns and deliver ...

    www.aol.com/finance/irs-adds-extra-resources...

    Per a Treasury official, the goal is to keep waiting time under 15 minutes per call. In addition, the IRS will expand its automated and online service system to assist taxpayers with issues ...

  5. IRS announces January 27 as the start of the 2025 tax season

    lite.aol.com/pf/story/0001/20250110/31fcb0c4466e...

    The agency also said it expects to maintain levels of service achieved in the past, including wait times of less than 5 minutes for assistance. Two goals for the upcoming tax filing season are to offer 10,000 extended office hours and to expand the IRS rural outreach program by 20%, increasing the number of returns prepared.

  6. How Long Will It Take to Get My State & Federal Tax Refunds ...

    www.aol.com/long-state-federal-tax-refunds...

    For premium support please call: 800-290-4726 ... refund is through the IRS website. The waiting period for your refund depends on your filing method and how you choose to receive your payment ...

  7. How to file your 2024 taxes for free - AOL

    www.aol.com/finance/70-americans-eligible-file...

    For premium support please call: 800-290-4726 more ways to reach us. ... This year the IRS is giving eligible filers an affordable head start. ... no time is better than now to start thinking ...

  8. IRS insider reportedly calls out agency's use of ancient tech ...

    www.aol.com/finance/irs-insider-reportedly-calls...

    Around this time, the IRS began rolling out its Individual Master File (IMF) system. ... accounts management employees spent 1.1 million hours — 29% of their timewaiting to receive calls. ...

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